I'm a design leader with 20 years of experience building and scaling UX organizations in fintech and enterprise. I develop designers, align cross-functional teams around user outcomes, and establish the systems that let quality scale beyond any single person — including me.
I've led teams of up to 8 designers across multiple product streams. I hire for craft and growth mindset, and I actively invest in the career trajectories of the people I manage.
I've partnered with Product and Engineering leadership to connect UX improvements to operational metrics — moving design from a service function to a strategic one.
These projects reflect my focus as a leader: enabling teams to do their best work, connecting design outcomes to business outcomes, and building systems that outlast any single project.
Reduced behavioral friction in a high-volume banking flow by redesigning for confidence and timeline clarity. The result: a 20% reduction in support calls and a 5% lift in completion.This work reinforced that most usability problems are actually trust problems.
Established standardized usability baselines across Pay & Money experiences and built a reusable, production-level testing prototype of the banking app.This shifted the organization from subjective evaluation to measurable performance tracking — and scaled research velocity across teams.
Led the 0→1 design of domestic wire transfers for native platforms, delivering on a long-standing business goal and elevating mobile as a trusted channel for high-value, irreversible transactions.This work demonstrated how platform decisions directly influence customer confidence.
Two of the hardest parts of design happen before any screen get drawn. Discovery and synthesis. I've been experimenting with AI tools at both of these stages, not to replace judgement, but to extend it.
I explored an idea for a platform to help community theater groups manage the operational complexity of producing a show. Productions require coordinating rehearsal schedules, cast lists, role assignments, rehearsal resources, and communication between directors, stage managers, and performers. The concept became Show Builder — a collaborative platform designed to help theater groups manage the lifecycle of a production from first rehearsal through performance.